Accessibility in Customer Service

 Unwittingly, many of our standard customer service practices are designed with specific capabilities in mind. We take these capabilities for granted, leaving many differently abled people out of promotional opportunities, chances to give feedback, and various purchasing formats. You want your products, services and up-sales to be available to everyone, right? Right! Let's see what delivery methods we can tilt in another direction, to include more people.

Learn about Accessibility and Trauma Informed Soft Skills and Consumer Policy: here.